Welcome to the Travel Related Users' System (TRUST)!

Here, you can get up-to-date information on all licensed travel agents in Singapore. You can read notices, circulars or press releases by Singapore Tourism Board on the Bulletin Board. You can also access information on upcoming overseas or local trade or consumer events as well as festivals in Singapore.

If you are a licensed travel agent, you can update your company's record instantaneously and even submit your licence renewal online! All these are possible here at TRUST - a one-stop licensing website for all travel agents in Singapore.

For members of the public, you may refer to the following guide to provide you with assistance when you run into problems with Travel Agents.
Singapore Travel Agent Consumer Manual Guide


Travel Agent Licence Application
Please click the link below if you would like to apply for a travel agent licence:

Application for Travel Agent Licence


 

Newly Licensed & Ceased Travel Agents in November 2016

Please refer to the list for travel agents that are newly licensed and ceased in November 2016. For more details on these travel agents, please check the "Travel Agents Directory" under the section "Resources".

 
TA status update November 2016

Merlion Statues will be undergoing regular cleaning works

The Singapore Tourism Board (STB) would like to inform the public that the main Merlion statue at the Merlion Park will undergo routine cleaning and basic maintenance works from 3 to 25 January 2017. The Merlion cub statue will also be given a wash during this period. Please refer to the attachment for details.

 
Cleaning Works to be carried out on the Merlion Statues

LTA-STB-TP-URA Advisory: Coach Drop / Pick Up arrangements during Car-Free Sunday SG

We wish to inform you of the following:

A. Car-Free Sunday SG will be returning for a 2nd run. Following are the dates of the event:
30 Oct 2016, 27 Nov 2016, 22 Jan 2017*,
26 Feb 2017, 26 Mar 2017 and 30 Apr 2017
* Please note that for the month of January, the Car-Free Sunday SG will be held on 22 Jan 2017 (ie second last Sunday of the month).

B. The event will involve the following road closures in the Civic District and CBD. Please refer to Appendix A for the road closure map.

C. As such, coach parking will not be possible along Anderson Bridge and Connaught Drive from 5am to 12.30pm, as well as Lau Pa Sat along Shenton Way and Telok Ayer Street from 5am to 11.30am.

D. Coaches are advised to park at the Raffles Boulevard Coach Park.

E. Thank you for your understanding.

 
List of affected roads and road closure map.
 
Appendix A-1
 
Appendix A-2

Pacific Air Travel Pte Ltd Revoked

The Singapore Tourism Board (STB) would like to inform the public that Pacific Air Travel Pte Ltd (travel agent licence number 02679) no longer holds a valid travel agent licence. Its licence has been revoked with effect from 20 September 2016.

Please refer to the Media Advisory for details.

 
Revocation of Pacific Air Travel Pte Ltd's Travel Agent Licence

Enhancements and Designated Coach Pick-up and Drop-off Points within the Civic District

URA plans to enhance the public space within the Civic District. This project aims to improve the quality of the public spaces, strengthen the identity and attractiveness of the Civic District as a world-class arts and cultural hub for Singapore.

With the changing landscape, URA has assigned coach Pick-Up and Drop-Off (PUDO) Points in the Civic District (Empress Place / Esplanade Park)

5 coach pick-up/drop-off points are now available:
- 2 along Connaught Drive (do not stop at the public bus-stop)
- 1 in front of Victoria Theatre
- 1 in front of the National Gallery Singapore
- 1 along Parliament Place (to be completed by end 2016)

Given the above availability, coaches are no longer allowed to stop at the Waterboat House along Anderson Bridge.

The PUDO points 1-5 are indicated in the appended document. Industry members are advised to take note as enforcement action may be taken against coaches parking and stopping at non-designated areas.

 
Civic and Cultural District by the Bay
 
Click here
 
Coach Pick-Up and Drop-Off at Civic District
 
Click here
 

User Guide on Travel Agent Licence Renewal

If your travel agent licence is expiring on 31 Dec 2016, please renew by 31 Oct 2016.

 
Kindly refer to the step-by-step guides below for your renewal process.
 
User Guide on Travel Agent Licence Renewal
 

User Guide on Submission of Fidelity Insurance

For assistance on how to fulfill the licensing requirement of Fidelity Insurance (if applicable);

 
licensees can refer to the user guide below.
 
User Guide on Submission of Fidelity Insurance
 

User Guide on Update Changes in Key Executive and Personnel Particulars

For assistance on how to update changes in Key Executive and Personnel Particulars, for compliance with the Travel Agents Act and Regulations;

 
licensees can refer to the user guide below.
 
User Guide on Update Changes in Key Executive and Personnel Particulars
 

User Guide on Update Changes in Licensees Particulars

For assistance on how to update changes in licensees particulars, for compliance with the Travel Agents Act and Regulations;

 
licensees can refer to the user guide below.
 
User Guide on Update Changes in Licensees Particulars
 

User Guide on Submission of Gross Annual Turnover

For assistance on how to fulfill the licensing requirement of Gross Annual Turnover;

 
licensees can refer to the user guide below.
 
User Guide on Submission of Gross Annual Turnover
 

User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth

For assistance on how to fulfill the licensing requirement of Audited Statement of Accounts and Fulfilment of Net Worth;

 
licensees can refer to the user guide below.
 
User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth
 

User Guide on Travel Agent Licence Application

The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.

 
Licensees can download the user guide below.
 
User Guide for Travel Agent Licence Application
 

Deal Travel revoked

The Singapore Tourism Board (STB) would like to inform that the travel agent licence of Deal Travel Pte Ltd (travel agent licence number 02387) has been revoked with effect from 7 September 2016, as the company has ceased its operations.

Please refer to the Media Advisory for details.

 
Revocation of Deal Travel Pte Ltd's Travel Agent Licence

Restoration Works for People of the River Sculptures and routine cleaning of Sir Stamford Raffles Statue, along Singapore River promenade from 29 Aug-30 Dec 2016 and 29-30 Aug 2016 respectively

The People of the River (POTR) sculpture series and Sir Stamford Raffles statue located along the Singapore River promenade will be undergoing restoration works and routine cleaning respectively. Restoration works for the POTR sculptures will take place from 29 August to 30 December 2016 whereas the cleaning of the Sir Stamford Raffles statue is scheduled from 29 to 30 August 2016.

Restoration works for POTR sculpture series

The POTR sculpture series comprises 'The River Merchants', 'A Great Emporium', 'From Chettiars to Financiers' and 'The First Generation'.

While the restoration works are in progress, 'The River Merchants' and 'The First Generation' sculptures will be hoarded up and will not be available for photo taking during this period.

The 'From Chettiars to Financiers' and 'A Great Emporium' sculptures have been removed from their existing locations. They will be restored in a workshop before being relocated to the promenade stretch in between Anderson and Cavenagh bridges (near the Asian Civilisations Museum).

Regular cleaning of Sir Stamford Raffles statue

During the cleaning period, the Sir Stamford Raffles statue will be hoarded up and will not be available for photo taking.

We seek your understanding as the works and barricades may cause some inconvenience during this period.

For any feedback or clarifications, you may wish to contact STB at 6736-6622 or our Tourist Information Hotline at 1800-736-2000 (Monday to Friday, excluding Public Holidays, from 9am to 6pm).

 

Deal Travel suspended

The Singapore Tourism Board (STB) would like to inform the public that Deal Travel Pte Ltd (travel agent licence number 02387) has been suspended from carrying on the business of a travel agent with effect from 4 June 2016 till further notice.

Please refer to the Media Advisory for details.

 
Suspension of Deal Travel Pte Ltd's Travel Agent Licence

Compositions and Appeal for Waiver

If you have strong and valid reasons to file an appeal against compositions for late submission of required documents, you may click on the "Appeal Form for Waiver of Composition".

Appeals will be assessed on a case-by-case basis and only after outstanding condition(s) are fulfilled.

 
Appeal Form for Waiver of Composition

Advisory on Temporary Closure of Spring Street Carpark and Spring Street

Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.

For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.

 
LTA Advisory Spring street Carpark closure

Useful Links
 

STB Corporate Website
 

Official Destination Website
 

Singapore Exhibition & Convention Bureau
 

Registry of Companies & Businesses
 

National Association of Travel Agents Singapore
 

Online Business Licensing Services
 

Why Q? e-Pay
 

Tourist Guide Licensing System
 

 

                               

Singapore Tourism Board
Tourism Court
1 Orchard Spring Lane
Singapore 247729
Tel: (65) 6736 6622 Fax: (65) 6736 9423
 
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