Welcome to the Travel Related Users' System (TRUST)!

Here, you can get up-to-date information on all licensed travel agents in Singapore. You can read notices, circulars or press releases by Singapore Tourism Board on the Bulletin Board. You can also access information on upcoming overseas or local trade or consumer events as well as festivals in Singapore.

If you are a licensed travel agent, you can update your company's record instantaneously and even submit your licence renewal online! All these are possible here at TRUST - a one-stop licensing website for all travel agents in Singapore.

For members of the public, you may refer to the following guide to provide you with assistance when you run into problems with Travel Agents.
Singapore Travel Agent Consumer Manual Guide


 

New Licensing Condition for Travel Agents

From 15th July 2015 onwards, all licensed travel agents are required to inform outbound leisure consumers to consider purchasing travel insurance that insures against the travel agent's own insolvency, and to record the consumers' decision regarding the purchase of such travel insurance. This is to educate and remind consumers of the measures that they can take to safeguard their interests when making travel bookings.

 
For more information, as well as explanations in other languages, please visit the Customers of Travel Agents page on STB corporate website.
 
Customers of Travel Agents
 

Newly Licensed, Ceased, Suspended and Revoked Travel Agents in July 2015

Please refer to the list for travel agents that are newly licensed, ceased, suspended and revoked in July 2015. For more details on these travel agents, please check the Travel Agents Directory under the section Resources.

 
TA Status Update_July 2015

NOTICE TO RENEW TRAVEL AGENT LICENCE BY 31 OCTOBER 2015

STB would like to remind travel agents whose licences are expiring this year to renew their licences by 31 October 2015. To prepare for renewal early and reduce the risk of licence expiry on 31 December 2015 due to late document submission, the renewal period will start from August (instead of September) and end in October.

Licensees cannot carry on the business of a travel agent from 1 January 2016 if their licences are not renewed on time. For more details, please refer to the renewal notification letter and the User Guide for Travel Agent Licence Renewal.

 
User Guide on Travel Agent Licence Renewal

LTA-STB-URA Advisory: Update to Coach Drop-off / Pick-up for Merlion Park and Opening of Raffles Boulevard Coach Park

It is noticed that tourist coaches and combis continue to be parked along the following streets:

• Esplanade Drive
• Fullerton Road
• Nicoll Highway
• St Andrews Road
• Stamford Road

In accordance to the Road Traffic Act, all vehicles are NOT permitted to park along parking restriction lines (e.g, double yellow lines and centre white lines) at all times.

 
LTA-STB-URA Advisory

Media Advisory:- New Travel Agent Licensing Condition on Mandatory Provision of Information to Consumers Regarding Purchase of Travel Insurance

A new licensing condition will require all licensed travel agents in Singapore to seek the decision of their outbound leisure customers regarding the purchase of travel insurance that covers travel agent insolvency. This will take effect from 15 July 2015.

 
Media Advisory- Licensing Condition to seek decision from Consumers Regarding Purchase of Travel Insurance

Compositions and Appeal for Waiver

If you have strong and valid reasons to file an appeal against compositions for late submission of required documents, you may click on the "Appeal Form for Waiver of Composition".

Appeals will be assessed on a case-by-case basis and only after outstanding condition(s) are fulfilled.

 
Appeal Form for Waiver of Composition

Advisory on Temporary Closure of Spring Street Carpark and Spring Street

Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.

For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.

 
LTA Advisory Spring street Carpark closure

Changes to STB Act and subsidiary legislation relating to tourist guides takes effect on 7 Oct 2014

The Singapore Tourism Board (“STB”) Act and its regulations relating to tourist guides has been amended as part of STB’s efforts to raise professionalism of tourist guides and the quality of tourist guiding in Singapore.

The amended STB Act and TG Regulations will be effective from 7 October 2014.

 
To view the related legislations, please visit the Legislation page on STB corporate website.
 
Legislation page on STB corporate website
 

User Guide on Travel Agent Licence Application

The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.

Licensees can download the user guide below.

 
User Guide for Travel Agent Licence Application

User Guide on Submission of Gross Annual Turnover

For assistance on how to fulfill the licensing requirement of Gross Annual Turnover, licensees can refer to the user guide below.

 
User Guide on Submission of Gross Annual Turnover

User Guide on Submission of Fidelity Insurance

For assistance on how to fulfill the licensing requirement of Fidelity Insurance (if applicable), licensees can refer to the user guide below.

 
User Guide on Submission of Fidelity Insurance

User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth

For assistance on how to fulfill the licensing requirement of Audited Statement of Accounts and Fulfilment of Net Worth, licensees can refer to the user guide below.

 
User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth

User Guide on Update Changes in Key Executive Particulars

For assistance on how to update changes in Key Executive particulars, for compliance with the Travel Agents Act and Regulations, licensees can refer to the user guide below.

 
User Guide on Update Changes in Key Executive Particulars

User Guide on Update Changes in Licensees Particulars

For assistance on how to update changes in licensees particulars, for compliance with the Travel Agents Act and Regulations, licensees can refer to the user guide below.

 
User Guide on Update Changes in Licensees Particulars

Useful Links
 

STB Corporate Website
 

Official Destination Website
 

Singapore Exhibition & Convention Bureau
 

Registry of Companies & Businesses
 

National Association of Travel Agents Singapore
 

Online Business Licensing Services
 

Why Q? e-Pay
 

Tourist Guide Licensing System
 

 

                               

Singapore Tourism Board
Tourism Court
1 Orchard Spring Lane
Singapore 247729
Tel: (65) 6736 6622 Fax: (65) 6736 9423
 
© 2002 Singapore Tourism Board. All Rights Reserved.
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Helpdesk
For technical assistance, you
can contact the
NCS helpdesk
at tel 6778 1845,
fax at 6482 7047
or email to Helpdesk

 
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