Welcome to the Travel Related Users' System (TRUST)!
Here, you can get up-to-date information on all licensed travel
agents in Singapore. You can read notices, circulars or press
releases by Singapore Tourism Board on the Bulletin Board. You
can also access information on upcoming overseas or local trade
or consumer events as well as festivals in Singapore.
If you are a licensed travel agent, you can update your company's record
instantaneously and even submit your licence renewal online! All
these are possible here at TRUST - a one-stop licensing website for
all travel agents in Singapore.
Media Advisory:- New Travel Agent Licensing Condition on Mandatory Provision of Information to Consumers Regarding Purchase of Travel Insurance
A new licensing condition will require all licensed travel agents in Singapore to seek the decision of their outbound leisure customers regarding the purchase of travel insurance that covers travel agent insolvency. This will take effect from 15 July 2015.
Newly Licensed and Ceased Travel Agents in May 2015
Please refer to the list for travel agents that are newly licensed and ceased in May 2015. For more details on these travel agents, please check the Travel Agents Directory under the section Resources.
Want to find out more about newly enhanced grants disbursed by the STB to improve your business productivity or deliver greater customer experience? Need access to STBs marketing strategies and what was presented at the recent Tourism Industry Conference?
Be informed about important licensing changes related to your travel agent licence. Read the Travel Agent Circular below.
The Urban Redevelopment Authority is carrying out enhancement works at the Civic District to create an integrated arts, culture and lifestyle precinct. To protect the statues and landmarks along the Singapore River from construction works, barricades and hoardings are set up at the following areas:
1. Sir Stamford Raffles statue (at Raffles landing site outside Asian Civilisation Museum)
2. People of the River series A Great Emporium and From Chettiars to Financiers
3. Cavenagh Bridge (the bridge will remain accessible for pedestrian crossings)
We seek the public's understanding as the works and barricades may cause some inconvenience during this period.
Advisory on Temporary Closure of Spring Street Carpark and Spring Street
Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.
For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.
Changes to STB Act and subsidiary legislation relating to tourist guides takes effect on 7 Oct 2014
The Singapore Tourism Board (STB) Act and its regulations relating to tourist guides has been amended as part of STBs efforts to raise professionalism of tourist guides and the quality of tourist guiding in Singapore.
The amended STB Act and TG Regulations will be effective from 7 October 2014.
To view the related legislations, please visit the Legislation page on STB corporate website.
The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.