Welcome to the Travel Related Users' System (TRUST)!
Here, you can get up-to-date information on all licensed travel
agents in Singapore. You can read notices, circulars or press
releases by Singapore Tourism Board on the Bulletin Board. You
can also access information on upcoming overseas or local trade
or consumer events as well as festivals in Singapore.
If you are a licensed travel agent, you can update your company's record
instantaneously and even submit your licence renewal online! All
these are possible here at TRUST - a one-stop licensing website for
all travel agents in Singapore.
The Singapore Tourism Board (STB) would like to inform the public that Deal Travel Pte Ltd (travel agent licence number 02387) has been suspended from carrying on the business of a travel agent with effect from 4 June 2016 till further notice.
RTW Air Services Pte Ltd Convicted for Carrying on the Business of a Travel Agent without a Valid Licence
13 April 2016 - The Singapore Tourism Board (STB) would like to inform the public that RTW Air Services (S) Pte Ltd (RTW) has been convicted today of 17 charges under the Travel Agents Act (Chapter 334) ("TA Act"), for carrying on the business of a travel agent without a valid licence. 33 similar other charges under the TA Act were taken into consideration for the purpose of sentencing. RTW was fined a total amount of S$25,500.
Please refer to the attached media advisory for more information.
Revocation of Travel Agent Licence: S Travel Pte Ltd
1 April 2016 - The Singapore Tourism Board (STB) would like to inform the public that S Travel (Travel Agents licence number 02008) has been served with a Notice of Revocation on 1 April 2016, in accordance with the Travel Agents Act (Chapter 334)("TA Act").
Please refer to the attached Media advisory for details.
Peka Resources or prtravelogy.com (PR): Misuse of Travel Agent Licence
15 March 2016 - The Singapore Tourism Board (STB) would like to inform the industry and public that Peka Resources or prtravelogy.com (PR) is not licensed by the Singapore Tourism Board (STB). It is not registered as a business entity in Singapore and does not appear to have any physical presence here.
We note that PR appears to have tampered and misused the image of the travel agent licence that is issued by the STB for Singapore's licensed travel agents.
All travel agents operating in Singapore must be licensed by STB under the Travel Agents Act and related regulations. Consumers are advised to visit the Travel Related Users' System (TRUST) website, https://trust.yoursingapore.com for the latest list of licensed travel agents in Singapore.
LTA-STB-TP-URA Advisory: Coach Drop / Pick Up arrangements during Car-Free Sunday SG
URA and the government agencies are organising Car-Free Sunday SG on the last Sunday of every month for 6 months starting 28 Feb 2016. Connaught Drive will be closed from 5am to 12noon and Shenton Way will have lane closures from 7am to 9am, on Sunday morning.
Coach drop off/pick up points and parking facilities in the vicinity will hence be affected. A temporary coach drop off / pick up facility will be created along Esplanade Drive. Please refer to attachments for more details.
Appended is the guide map on showing the coach park in the area, for your easy reference.
From 15th July 2015 onwards, all licensed travel agents are required to inform outbound leisure consumers to consider purchasing travel insurance that insures against the travel agent's own insolvency, and to record the consumers' decision regarding the purchase of such travel insurance. This is to educate and remind consumers of the measures that they can take to safeguard their interests when making travel bookings.
For more information, as well as explanations in other languages, please visit the Customers of Travel Agents page on STB corporate website.
Advisory on Temporary Closure of Spring Street Carpark and Spring Street
Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.
For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.
The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.