Welcome to the Travel Related Users' System (TRUST)!

Here, you can get up-to-date information on all licensed travel agents in Singapore. You can read notices, circulars or press releases by Singapore Tourism Board on the Bulletin Board. You can also access information on upcoming overseas or local trade or consumer events as well as festivals in Singapore.

If you are a licensed travel agent, you can update your company's record instantaneously and even submit your licence renewal online! All these are possible here at TRUST - a one-stop licensing website for all travel agents in Singapore.

For members of the public, you may refer to the following guide to provide you with assistance when you run into problems with Travel Agents.
Singapore Travel Agent Consumer Manual Guide



 

Tourists not advised to visit the Sri Mariamman Temple from 22 September 2017 to 9 October 2017 due to preparations for the Fire Walking Ceremony

The annual Fire Walking ceremony at The Sri Mariamman Temple will be held on Sunday, 8 Oct 2017.

In view of this, large congregations of more than 3000 devotees are expected to patronise the Temple daily leading up to the Fire Walking ceremony. Tour operators are advised to avoid bringing tourists to the temple from 22 September 2017 to 9 October 2017.

Please refer to the Sri Mariamman Temple Advisory for more details.

 
Sri Mariamman Temple Advisory

Newly Licensed & Ceased Travel Agents in August 2017

Please refer to the list for travel agents that are newly licensed and ceased in August 2017. For more details on these travel agents, please check the "Travel Agents Directory" under the section "Resources".

 
TA status update_ Aug 2017

Travel Agent Licence Renewal 2017

If your travel agent licence expires this year, please renew by 31 Oct 2017. Refer to the step-by-step guides below for your renewal process.

 
User Guide on Travel Agent Licence Renewal
 
Click here
 
Infographics on Renewal
 
Click here
 

LTA-STB-TP-URA Advisory: Coach Drop / Pick Up arrangements during Car-Free Sunday SG on 30 July and 29 October 2017

We wish to inform you of the following:

A. The upcoming dates for Car-Free Sunday SG are:
- 30 July 2017
- 29 October 2017

B. The event will involve the following road closures in the Civic District and CBD. Please refer to Appendix A for the road closure map.

Civic District from 5am to 12.30pm:
Full closure - St Andrew's Road, Connaught Drive, Fullerton Road
Lane closure - Stamford Road

CBD from 5am to 12.30pm:
Full closure - Cecil Street, Robinson Road, Telok Ayer Street, Amoy Street, Stanley Street
Lane closure - Collyer Quay, Maxwell Road

C. As such, coach parking will not be possible along Anderson Bridge, Connaught Drive, Lau Pa Sat along Shenton Way and Telok Ayer Street from 5am to 12.30pm.

D. Coaches are advised to park at the Raffles Boulevard Coach Park.

E. Thank you for your understanding.

 
Appendix A
 
Road Closure Map
 

MISA Travel Pte Ltd

22 June 2017- The Singapore Tourism Board would like to inform the public that a Confirmation of Revocation has been served to MISA Travel Ptd Ltd, in accordance with the Travel Agent Act (Chapter 334), as the company has ceased operations.

Please refer to the Media Advisory for details.

 
Media Advisory: Revocation of Travel Agent Licence: MISA Travel Ptd Ltd

User Guide on Submission of Fidelity Insurance

For assistance on how to fulfill the licensing requirement of Fidelity Insurance (if applicable);

 
licensees can refer to the user guide below.
 
User Guide on Submission of Fidelity Insurance
 

User Guide on Update Changes in Key Executive and Personnel Particulars

For assistance on how to update changes in Key Executive and Personnel Particulars, for compliance with the Travel Agents Act and Regulations;

 
licensees can refer to the user guide below.
 
User Guide on Update Changes in Key Executive and Personnel Particulars
 

User Guide on Update Changes in Licensees Particulars

For assistance on how to update changes in licensees particulars, for compliance with the Travel Agents Act and Regulations;

 
licensees can refer to the user guide below.
 
User Guide on Update Changes in Licensees Particulars
 

User Guide on Submission of Gross Annual Turnover

For assistance on how to fulfill the licensing requirement of Gross Annual Turnover;

 
licensees can refer to the user guide below.
 
User Guide on Submission of Gross Annual Turnover
 

User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth

For assistance on how to fulfill the licensing requirement of Audited Statement of Accounts and Fulfilment of Net Worth;

 
licensees can refer to the user guide below.
 
User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth
 

User Guide on Travel Agent Licence Application

The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.

 
Licensees can download the user guide below.
 
User Guide for Travel Agent Licence Application
 

Advisory on Temporary Closure of Spring Street Carpark and Spring Street

Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.

For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.

 
LTA Advisory Spring street Carpark closure

Useful Links
 

STB Corporate Website
 

Official Destination Website
 

Singapore Exhibition & Convention Bureau
 
Registry of Companies & Businesses
Registry of Companies & Businesses
 

National Association of Travel Agents Singapore
 

Business Licence Application
 
 

Tourist Guide Licensing System
 

 

                               

Singapore Tourism Board
Tourism Court
1 Orchard Spring Lane
Singapore 247729
Tel: (65) 6736 6622 Fax: (65) 6736 9423
 
© 2002 Singapore Tourism Board. All Rights Reserved.
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Helpdesk
For technical assistance, you
can contact the
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at tel 6778 1845,
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