Welcome to the Travel Related Users' System (TRUST)!

Here, you can get up-to-date information on all licensed travel agents in Singapore. You can read notices, circulars or press releases by Singapore Tourism Board on the Bulletin Board. You can also access information on upcoming overseas or local trade or consumer events as well as festivals in Singapore.

If you are a licensed travel agent, you can update your company's record instantaneously and even submit your licence renewal online! All these are possible here at TRUST - a one-stop licensing website for all travel agents in Singapore.

For members of the public, you may refer to the following guide to provide you with assistance when you run into problems with Travel Agents.
Singapore Travel Agent Consumer Manual Guide


 

Newly Licensed and Ceased Travel Agents in January 2016

Please refer to the list for travel agents that are newly licensed and ceased in January 2016. For more details on these travel agents, please check the "Travel Agents Directory" under the section "Resources".

 
TA status update January 2016

A D Travel Pte Ltd Revoked

7 Dec 2015 - The Singapore Tourism Board (STB) would like to inform the public that A D Travel Pte Ltd (ADT) no longer holds a valid Travel Agent (TA) licence. Its licence (No.02525) has been revoked with effect from 7 December 2015 in accordance with the Travel Agents Act (Chapter 334) ("TA Act").

Please refer to the Media advisory for details

 
Media Advisory: A D Travel Pte Ltd Revoked

Union Asia Tours (UAT): Misuse of Travel Agent Licence

11 November 2015 - The The Singapore Tourism Board (STB) would like to inform the industry and public that Union Asia Tours (UAT) is not licensed by the Singapore Tourism Board. It is not registered as a business entity in Singapore nor has any physical presence here.

For more details, please see attachment

 
Holding Statement on Union Asia Tours.

Linh Travel Pte Ltd Revoked

2 October 2015 - The Singapore Tourism Board (STB) would like to inform the public that Linh Travel Pte Ltd (LT) no longer holds a valid Travel Agent (TA) licence. Its licence (No.02480) has been revoked with effect from 1 October 2015 in accordance with the Travel Agents Act (Chapter 334) ("TA Act").

Please refer to the Media advisory for details

 
Media Advisory: Linh Travel Revoked

New Licensing Condition for Travel Agents

From 15th July 2015 onwards, all licensed travel agents are required to inform outbound leisure consumers to consider purchasing travel insurance that insures against the travel agent's own insolvency, and to record the consumers' decision regarding the purchase of such travel insurance. This is to educate and remind consumers of the measures that they can take to safeguard their interests when making travel bookings.

 
For more information, as well as explanations in other languages, please visit the Customers of Travel Agents page on STB corporate website.
 
Customers of Travel Agents
 

Advisory on Temporary Closure of Spring Street Carpark and Spring Street

Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.

For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.

 
LTA Advisory Spring street Carpark closure

User Guide on Travel Agent Licence Application

The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.

Licensees can download the user guide below.

 
User Guide for Travel Agent Licence Application

User Guide on Submission of Gross Annual Turnover

For assistance on how to fulfill the licensing requirement of Gross Annual Turnover, licensees can refer to the user guide below.

 
User Guide on Submission of Gross Annual Turnover

User Guide on Submission of Fidelity Insurance

For assistance on how to fulfill the licensing requirement of Fidelity Insurance (if applicable), licensees can refer to the user guide below.

 
User Guide on Submission of Fidelity Insurance

User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth

For assistance on how to fulfill the licensing requirement of Audited Statement of Accounts and Fulfilment of Net Worth, licensees can refer to the user guide below.

 
User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth

User Guide on Update Changes in Key Executive Particulars

For assistance on how to update changes in Key Executive particulars, for compliance with the Travel Agents Act and Regulations, licensees can refer to the user guide below.

 
User Guide on Update Changes in Key Executive Particulars

User Guide on Update Changes in Licensees Particulars

For assistance on how to update changes in licensees particulars, for compliance with the Travel Agents Act and Regulations, licensees can refer to the user guide below.

 
User Guide on Update Changes in Licensees Particulars

Useful Links
 

STB Corporate Website
 

Official Destination Website
 

Singapore Exhibition & Convention Bureau
 

Registry of Companies & Businesses
 

National Association of Travel Agents Singapore
 

Online Business Licensing Services
 

Why Q? e-Pay
 

Tourist Guide Licensing System
 

 

                               

Singapore Tourism Board
Tourism Court
1 Orchard Spring Lane
Singapore 247729
Tel: (65) 6736 6622 Fax: (65) 6736 9423
 
© 2002 Singapore Tourism Board. All Rights Reserved.
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Helpdesk
For technical assistance, you
can contact the
NCS helpdesk
at tel 6778 1845,
fax at 6482 7047
or email to Helpdesk

 
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