Welcome to the Travel Related Users' System (TRUST)!

Here, you can get up-to-date information on all licensed travel agents in Singapore. You can read notices, circulars or press releases by Singapore Tourism Board on the Bulletin Board. You can also access information on upcoming overseas or local trade or consumer events as well as festivals in Singapore.

If you are a licensed travel agent, you can update your company's record instantaneously and even submit your licence renewal online! All these are possible here at TRUST - a one-stop licensing website for all travel agents in Singapore.

For members of the public, you may refer to the following guide to provide you with assistance when you run into problems with Travel Agents.
Singapore Travel Agent Consumer Manual Guide


 

Travel Agents Industry Forum 2016, 2 August 2016

Join NATAS and STB for a morning of sharing on initiatives to support your business, technology and manpower needs.

 
To RSVP, please click on the link provided below.
 
https://www.stb.gov.sg/trade-events/events/Pages/Travel-Agents-Industry-Forum
 
Travel Agents Industry Forum

Regular Cleaning Works for the Merlion Statues from 29 July to 5 August 2016

The Merlion Statues are due for regular cleaning works and will not be available on the following dates from 29 July to 5 August 2016.

While these works are in progress, the main Merlion statue will be hoarded up and will not be available for photo-taking. The Merlion Cub will still be available for photo-taking. The water feature of both Merlion statues will also be switched off.

We seek your understanding as the works and barricades may cause some inconvenience.

We apologise for any inconvenience caused. For any feedback or clarifications, please contact STB at 6736-6622 or our Tourist Information Hotline at 1800-736-2000 (Monday to Friday, excluding Public Holidays, from 9am to 6pm).

Thank you.

 

Newly Licensed, Suspended & Ceased Travel Agents in June 2016

Please refer to the list for travel agents that are newly licensed, suspended and ceased in June 2016. For more details on these travel agents, please check the "Travel Agents Directory" under the section "Resources".

 
TA status update June 2016

Deal Travel suspended

The Singapore Tourism Board (STB) would like to inform the public that Deal Travel Pte Ltd (travel agent licence number 02387) has been suspended from carrying on the business of a travel agent with effect from 4 June 2016 till further notice.

Please refer to the Media Advisory for details.

 
Suspension of Deal Travel Pte Ltd's Travel Agent Licence

RTW Air Services Pte Ltd Convicted for Carrying on the Business of a Travel Agent without a Valid Licence

13 April 2016 - The Singapore Tourism Board (STB) would like to inform the public that RTW Air Services (S) Pte Ltd (RTW) has been convicted today of 17 charges under the Travel Agents Act (Chapter 334) ("TA Act"), for carrying on the business of a travel agent without a valid licence. 33 similar other charges under the TA Act were taken into consideration for the purpose of sentencing. RTW was fined a total amount of S$25,500.

Please refer to the attached media advisory for more information.

 
STB Media Advisory_RTW Convicted of Unlicensed Travel Agent Activities

Revocation of Travel Agent Licence: S Travel Pte Ltd

1 April 2016 - The Singapore Tourism Board (STB) would like to inform the public that S Travel (Travel Agents licence number 02008) has been served with a Notice of Revocation on 1 April 2016, in accordance with the Travel Agents Act (Chapter 334)("TA Act").

Please refer to the attached Media advisory for details.

 
Revocation of Travel Agent Licence: S Travel Pte Ltd

Peka Resources or prtravelogy.com (PR): Misuse of Travel Agent Licence

15 March 2016 - The Singapore Tourism Board (STB) would like to inform the industry and public that Peka Resources or prtravelogy.com (PR) is not licensed by the Singapore Tourism Board (STB). It is not registered as a business entity in Singapore and does not appear to have any physical presence here.

We note that PR appears to have tampered and misused the image of the travel agent licence that is issued by the STB for Singapore's licensed travel agents.

All travel agents operating in Singapore must be licensed by STB under the Travel Agents Act and related regulations. Consumers are advised to visit the Travel Related Users' System (TRUST) website, https://trust.yoursingapore.com for the latest list of licensed travel agents in Singapore.

 

LTA-STB-TP-URA Advisory: Coach Drop / Pick Up arrangements during Car-Free Sunday SG

URA and the government agencies are organising Car-Free Sunday SG on the last Sunday of every month for 6 months starting 28 Feb 2016. Connaught Drive will be closed from 5am to 12noon and Shenton Way will have lane closures from 7am to 9am, on Sunday morning.

Coach drop off/pick up points and parking facilities in the vicinity will hence be affected. A temporary coach drop off / pick up facility will be created along Esplanade Drive. Please refer to attachments for more details.

Appended is the guide map on showing the coach park in the area, for your easy reference.

 
Urban Redevelopment Authority - Project
 
Car-Free Sunday SG
 
Urban Redevelopment Authority - Media Release
 
Civic District to go Car-Free once a month
 
TA Circular. Car-Free Sunday SG from 28 Feb 2016.pdf

Compositions and Appeal for Waiver

If you have strong and valid reasons to file an appeal against compositions for late submission of required documents, you may click on the "Appeal Form for Waiver of Composition".

Appeals will be assessed on a case-by-case basis and only after outstanding condition(s) are fulfilled.

 
Appeal Form for Waiver of Composition

Advisory on Temporary Closure of Spring Street Carpark and Spring Street

Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.

For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.

 
LTA Advisory Spring street Carpark closure

User Guide on Travel Agent Licence Application

The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.

Licensees can download the user guide below.

 
User Guide for Travel Agent Licence Application

User Guide on Submission of Gross Annual Turnover

For assistance on how to fulfill the licensing requirement of Gross Annual Turnover, licensees can refer to the user guide below.

 
User Guide on Submission of Gross Annual Turnover

User Guide on Submission of Fidelity Insurance

For assistance on how to fulfill the licensing requirement of Fidelity Insurance (if applicable), licensees can refer to the user guide below.

 
User Guide on Submission of Fidelity Insurance

User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth

For assistance on how to fulfill the licensing requirement of Audited Statement of Accounts and Fulfilment of Net Worth, licensees can refer to the user guide below.

 
User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth

User Guide on Update Changes in Key Executive Particulars

For assistance on how to update changes in Key Executive particulars, for compliance with the Travel Agents Act and Regulations, licensees can refer to the user guide below.

 
User Guide on Update Changes in Key Executive Particulars

User Guide on Update Changes in Licensees Particulars

For assistance on how to update changes in licensees particulars, for compliance with the Travel Agents Act and Regulations, licensees can refer to the user guide below.

 
User Guide on Update Changes in Licensees Particulars

Useful Links
 

STB Corporate Website
 

Official Destination Website
 

Singapore Exhibition & Convention Bureau
 

Registry of Companies & Businesses
 

National Association of Travel Agents Singapore
 

Online Business Licensing Services
 

Why Q? e-Pay
 

Tourist Guide Licensing System
 

 

                               

Singapore Tourism Board
Tourism Court
1 Orchard Spring Lane
Singapore 247729
Tel: (65) 6736 6622 Fax: (65) 6736 9423
 
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Helpdesk
For technical assistance, you
can contact the
NCS helpdesk
at tel 6778 1845,
fax at 6482 7047
or email to Helpdesk

 
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