Welcome to the Travel Related Users' System (TRUST)!
Here, you can get up-to-date information on all licensed travel
agents in Singapore. You can read notices, circulars or press
releases by Singapore Tourism Board on the Bulletin Board. You
can also access information on upcoming overseas or local trade
or consumer events as well as festivals in Singapore.
If you are a licensed travel agent, you can update your company's record
instantaneously and even submit your licence renewal online! All
these are possible here at TRUST - a one-stop licensing website for
all travel agents in Singapore.
Enhancements and Designated Coach Pick-up and Drop-off Points within the Civic District
URA plans to enhance the public space within the Civic District. This project aims to improve the quality of the public spaces, strengthen the identity and attractiveness of the Civic District as a world-class arts and cultural hub for Singapore.
With the changing landscape, URA has assigned coach Pick-Up and Drop-Off (PUDO) Points in the Civic District (Empress Place / Esplanade Park)
5 coach pick-up/drop-off points are now available:
- 2 along Connaught Drive (do not stop at the public bus-stop)
- 1 in front of Victoria Theatre
- 1 in front of the National Gallery Singapore
- 1 along Parliament Place (to be completed by end 2016)
Given the above availability, coaches are no longer allowed to stop at the Waterboat House along Anderson Bridge.
The PUDO points 1-5 are indicated in the appended document. Industry members are advised to take note as enforcement action may be taken against coaches parking and stopping at non-designated areas.
The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.
The Singapore Tourism Board (STB) would like to inform that the travel agent licence of Deal Travel Pte Ltd (travel agent licence number 02387) has been revoked with effect from 7 September 2016, as the company has ceased its operations.
Newly Licensed, Suspended & Ceased Travel Agents in August 2016
Please refer to the list for travel agents that are newly licensed, suspended and ceased in August 2016. For more details on these travel agents, please check the "Travel Agents Directory" under the section "Resources".
Restoration Works for People of the River Sculptures and routine cleaning of Sir Stamford Raffles Statue, along Singapore River promenade from 29 Aug-30 Dec 2016 and 29-30 Aug 2016 respectively
The People of the River (POTR) sculpture series and Sir Stamford Raffles statue located along the Singapore River promenade will be undergoing restoration works and routine cleaning respectively. Restoration works for the POTR sculptures will take place from 29 August to 30 December 2016 whereas the cleaning of the Sir Stamford Raffles statue is scheduled from 29 to 30 August 2016.
Restoration works for POTR sculpture series
The POTR sculpture series comprises 'The River Merchants', 'A Great Emporium', 'From Chettiars to Financiers' and 'The First Generation'.
While the restoration works are in progress, 'The River Merchants' and 'The First Generation' sculptures will be hoarded up and will not be available for photo taking during this period.
The 'From Chettiars to Financiers' and 'A Great Emporium' sculptures have been removed from their existing locations. They will be restored in a workshop before being relocated to the promenade stretch in between Anderson and Cavenagh bridges (near the Asian Civilisations Museum).
Regular cleaning of Sir Stamford Raffles statue
During the cleaning period, the Sir Stamford Raffles statue will be hoarded up and will not be available for photo taking.
We seek your understanding as the works and barricades may cause some inconvenience during this period.
For any feedback or clarifications, you may wish to contact STB at 6736-6622 or our Tourist Information Hotline at 1800-736-2000 (Monday to Friday, excluding Public Holidays, from 9am to 6pm).
Notice of Road Closure at Mount Faber Loop
A car-free zone will be created along Mount Faber Loop on the first Saturday of August, September and October, between 4pm and 9pm. During these designated car-free periods, residents and park visitors can enjoy activities on the road and in the spaces on the hilltop surrounded by the forest.
Access from Morse Road will be managed by traffic marshals and will remain open only to residents and residentsâ visitors. Vehicles can only access the park via the main road going up Mount Faber from Kampong Bahru Road. Tours are advised to avoid Faber Point during this period.
The Singapore Tourism Board (STB) would like to inform the public that Deal Travel Pte Ltd (travel agent licence number 02387) has been suspended from carrying on the business of a travel agent with effect from 4 June 2016 till further notice.
RTW Air Services Pte Ltd Convicted for Carrying on the Business of a Travel Agent without a Valid Licence
13 April 2016 - The Singapore Tourism Board (STB) would like to inform the public that RTW Air Services (S) Pte Ltd (RTW) has been convicted today of 17 charges under the Travel Agents Act (Chapter 334) ("TA Act"), for carrying on the business of a travel agent without a valid licence. 33 similar other charges under the TA Act were taken into consideration for the purpose of sentencing. RTW was fined a total amount of S$25,500.
Please refer to the attached media advisory for more information.
Revocation of Travel Agent Licence: S Travel Pte Ltd
1 April 2016 - The Singapore Tourism Board (STB) would like to inform the public that S Travel (Travel Agents licence number 02008) has been served with a Notice of Revocation on 1 April 2016, in accordance with the Travel Agents Act (Chapter 334)("TA Act").
Please refer to the attached Media advisory for details.
Advisory on Temporary Closure of Spring Street Carpark and Spring Street
Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.
For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.