Welcome to the Travel Related Users' System (TRUST)!

Here, you can get up-to-date information on all licensed travel agents in Singapore. You can read notices, circulars or press releases by Singapore Tourism Board on the Bulletin Board. You can also access information on upcoming overseas or local trade or consumer events as well as festivals in Singapore.

If you are a licensed travel agent, you can update your company's record instantaneously and even submit your licence renewal online! All these are possible here at TRUST - a one-stop licensing website for all travel agents in Singapore.

For members of the public, you may refer to the following guide to provide you with assistance when you run into problems with Travel Agents.
Singapore Travel Agent Consumer Manual Guide



 

Partial Road closure for the Straits Times Run 2018 on Sunday 23 Sept 2018

In conjunction with The Straits Times Run 2018, partial of the roads will be closed during these period:

- 23rd Sept 2018, Sunday

The roads affected by the event are as follows:

1. 3.00am - 8.00am : One-Lane Closure on Raffles Avenue (between Bayfront Avenue and Esplanade Drive)
2. 3.30am – 8.30am : One Lane Closure on Fullerton Road
3. 3.30am – 8.30am : One Lane Closure on Collyer Quay
4. 3.30am – 8.30am : One Lane Closure on Marina Boulevard

Please refer to appended map for more details.

 
The Straits Times Run 2018

Newly Licensed, Suspended & Ceased TAs in August 2018

Please refer to the list for travel agents that are newly licensed, suspended & ceased in August 2018. For more details on these travel agents, please check the "Travel Agents Directory" under the section "Resources".

 
TA Status Update_Aug2018

Revocation of Travel Agent Licence: Baba Travel

23 May - The Singapore Tourism Board would like to inform the public that the Travel Agent licence of Baba Travel (TA Licence 01409) will be revoked in accordance with the Travel Agents Act (Chapter 334) with effect from 24 May 2018.

Please refer to the Media Advisory for details.

 
Media Advisory: Revocation of Travel Agent Licence: Baba Travel

LTA-STB-TP-URA Advisory: Extension of Car-Free Sunday SG to 2018 with Coach Drop / Pick Up arrangements

Please be informed that the Car-Free Sunday SG is extended to 2018 and the upcoming dates are as follows:
- 28 January
- 25 March
- 27 May
- 29 July
- 28 October
- 30 December

Due to this, there will be road closures in the Civic District and CBD area. Please refer to Appendix A for the road closure map.

Civic District:
Full closure - St Andrew's Road, Connaught Drive, Fullerton Road - 5am to 12.30pm
Lane closure - Stamford Road - 5am to 12.30pm

CBD:
Full closure - Cecil Street, Robinson Road, Telok Ayer Street, Amoy Street, Stanley Street - 5am to 12.30pm
Lane closure - Collyer Quay, Maxwell Road - 5am to 12.30pm

Note that coach parking will not be possible along Anderson Bridge, Connaught Drive, Lau Pa Sat along Shenton Way and Telok Ayer Street from 5am to 12.30pm. As such, coaches are advised to park at the Raffles Boulevard Coach Park.

Thank you for your understanding and co-operation on the above.

 
To view the road closure map, please click
 
here.
 

User Guide on Travel Agent Licence Renewal

If your travel agent licence is expiring on 31 Dec 2018, please renew by 31 Oct 2018.

 
Kindly refer to the step-by-step guides below for your renewal process.
 
User Guide on Travel Agent Licence Renewal
 

User Guide on Update Changes in Key Executive and Personnel Particulars

For assistance on how to update changes in Key Executive and Personnel Particulars, for compliance with the Travel Agents Act and Regulations;

 
licensees can refer to the user guide below.
 
User Guide on Update Changes in Key Executive and Personnel Particulars
 

User Guide on Update Changes in Licensees Particulars

For assistance on how to update changes in licensees particulars, for compliance with the Travel Agents Act and Regulations;

 
licensees can refer to the user guide below.
 
User Guide on Update Changes in Licensees Particulars
 

User Guide on Submission of Annual Business Profile Returns

For assistance on how to fulfill the licensing requirement of Annual Business Profile Returns;

 
licensees can refer to the user guide below.
 
User Guide on Submission of Annual Business Profile Returns
 

User Guide on Submission of Audited Statement of Accounts and Fulfilment of Minimum Financial Requirement

For assistance on how to fulfill the licensing requirement of Audited Statement of Accounts and Fulfilment of Minimum Financial Requirement;

 
licensees can refer to the user guide below.
 
User Guide on Submission of Audited Statement of Accounts and Fulfilment of Minimum Financial Requirement
 

User Guide on Travel Agent Licence Application

The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.

 
Licensees can download the user guide below.
 
User Guide for Travel Agent Licence Application
 

Advisory on Temporary Closure of Spring Street Carpark and Spring Street

Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.

For more info, please refer to the attached bilingual circulars (English / Mandarin) from LTA.

 
LTA Advisory Spring Street carpark closure

Useful Links
 

STB Corporate Website
 

Official Destination Website
 

Registry of Companies & Businesses
 

National Association of Travel Agents Singapore
 

Business Licence Application
 
 

Tourist Guide Licensing System
 
 

Pro Enterprise Panel
 

 

                               

Singapore Tourism Board
Tourism Court
1 Orchard Spring Lane
Singapore 247729
Tel: (65) 6736 6622 Fax: (65) 6736 9423
 
© 2017 Singapore Tourism Board. All Rights Reserved.
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Helpdesk
For technical assistance, you
can contact the
NCS helpdesk
at tel 6778 1845,
fax at 6872 3054
or email to Helpdesk

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