Welcome to the Travel Related Users' System (TRUST)!

Here, you can get up-to-date information on all licensed travel agents in Singapore. You can read notices, circulars or press releases by Singapore Tourism Board on the Bulletin Board. You can also access information on upcoming overseas or local trade or consumer events as well as festivals in Singapore.

If you are a licensed travel agent, you can update your company's record instantaneously and even submit your licence renewal online! All these are possible here at TRUST - a one-stop licensing website for all travel agents in Singapore.

For members of the public, you may refer to the following guide to provide you with assistance when you run into problems with Travel Agents.
Singapore Travel Agent Consumer Manual Guide


Travel Agent Licence Application
Please click the link below if you would like to apply for a travel agent licence:

Application for Travel Agent Licence


 

Regular cleaning and maintenance works for the Sir Stamford Raffles Statue at the Raffles Landing site from 31 July - 1 Aug 2017

The Sir Stamford Raffles Statue at the Raffles Landing Site is due for regular cleaning and maintenance works. Hence, it will not be available from 31 July - 1 Aug 2017.

While the cleaning works are in progress, the statue will be blocked by scaffolding and hence unavailable for photo-taking.

We seek your understanding on the matter and apologise for any inconvenience caused.

For any feedback or clarifications, please contact STB at 6736-6622 or our Tourist Information Hotline at 1800-736-2000 (Monday to Friday, excluding Public Holidays, from 9am to 6pm).

 

Newly Licensed, Revoked & Ceased Travel Agents in June 2017

Please refer to the list for travel agents that are newly licensed, revoked and ceased in June 2017. For more details on these travel agents, please check the "Travel Agents Directory" under the section "Resources".

 
TA status update_June 2017

MISA Travel Pte Ltd

22 June 2017- The Singapore Tourism Board would like to inform the public that a Confirmation of Revocation has been served to MISA Travel Ptd Ltd, in accordance with the Travel Agent Act (Chapter 334), as the company has ceased operations.

Please refer to the Media Advisory for details.

 
Media Advisory: Revocation of Travel Agent Licence: MISA Travel Ptd Ltd

Enhancement Works in National Orchid Garden Commencing 10 July 2017

From 10 July 2017, part of the National Orchid Garden will undergo enchancement works for a period of 2 years. The following attractions in National Orchid Garden will be closed to public:

- Tan Hoon Siang Mist House
- Yuen-Peng McNeice Bromeliad Collection enclosure
- Cool House

In place of these closures, new and exciting displays will be installed to ensure that our visitors continue to enjoy the largest and most comprehensive permanent tropical orchid display in Asia.

For more information, please refer to the attached circular from National Orchid Garden.

Please email Singapore Botanic Gardens at [email protected]
for further inquiries.

 
Circular for NOG Enhancement Works

Updates at Singapore Botanic Gardens: Learning Forest and Tyersall Gate coach drop-off/pick-up point

On 31 Mar 2017, the Learning Forest was launched. Located in the new Tyersall-Gallop Core, it features a network of boardwalks and elevated walkways that allow visitors to explore habitats, ranging from freshwater forest wetland to a lowland rainforest. This includes the Keppel Discovery Wetlands and the SPH Walk of Giants. Other highlights includes trees with interesting forms and barks, a bambusetum and an arboretum of wild fruit trees.

The sheltered new drop-off is a prominent landmark to meet and greet your guests during your visit to the Singapore Botanic Gardens.

Attached is a pictorial guide to the new drop-off/pick-up point, Map of the Gardens and the New Learning Forest.

Please contact Singapore Botanic Garden's Enquiries at 64717361 for further information.

 
Map of the Gardens
 
Please click here
 
The Learning Forest
 
Please click here
 
Pictorial guide to The Learning Forest drop-off/pick-up point

User Guide on Submission of Fidelity Insurance

For assistance on how to fulfill the licensing requirement of Fidelity Insurance (if applicable);

 
licensees can refer to the user guide below.
 
User Guide on Submission of Fidelity Insurance
 

User Guide on Update Changes in Key Executive and Personnel Particulars

For assistance on how to update changes in Key Executive and Personnel Particulars, for compliance with the Travel Agents Act and Regulations;

 
licensees can refer to the user guide below.
 
User Guide on Update Changes in Key Executive and Personnel Particulars
 

User Guide on Update Changes in Licensees Particulars

For assistance on how to update changes in licensees particulars, for compliance with the Travel Agents Act and Regulations;

 
licensees can refer to the user guide below.
 
User Guide on Update Changes in Licensees Particulars
 

User Guide on Submission of Gross Annual Turnover

For assistance on how to fulfill the licensing requirement of Gross Annual Turnover;

 
licensees can refer to the user guide below.
 
User Guide on Submission of Gross Annual Turnover
 

User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth

For assistance on how to fulfill the licensing requirement of Audited Statement of Accounts and Fulfilment of Net Worth;

 
licensees can refer to the user guide below.
 
User Guide on Submission of Audited Statement of Accounts and Fulfilment of Net Worth
 

User Guide on Travel Agent Licence Application

The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.

 
Licensees can download the user guide below.
 
User Guide for Travel Agent Licence Application
 

Advisory on Temporary Closure of Spring Street Carpark and Spring Street

Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.

For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.

 
LTA Advisory Spring street Carpark closure

Useful Links
 

STB Corporate Website
 

Official Destination Website
 

Singapore Exhibition & Convention Bureau
 
Registry of Companies & Businesses
Registry of Companies & Businesses
 

National Association of Travel Agents Singapore
 

Business Licence Application
 
 

Tourist Guide Licensing System
 

 

                               

Singapore Tourism Board
Tourism Court
1 Orchard Spring Lane
Singapore 247729
Tel: (65) 6736 6622 Fax: (65) 6736 9423
 
© 2002 Singapore Tourism Board. All Rights Reserved.
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Helpdesk
For technical assistance, you
can contact the
NCS helpdesk
at tel 6778 1845,
fax at 6872 3054
or email to Helpdesk

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