Welcome to the Travel Related Users' System (TRUST)!

Here, you can get up-to-date information on all licensed travel agents in Singapore. You can read notices, circulars or press releases by Singapore Tourism Board on the Bulletin Board. You can also access information on upcoming overseas or local trade or consumer events as well as festivals in Singapore.

If you are a licensed travel agent, you can update your company's record instantaneously and even submit your licence renewal online! All these are possible here at TRUST - a one-stop licensing website for all travel agents in Singapore.

For members of the public, you may refer to the following guide to provide you with assistance when you run into problems with Travel Agents.
Singapore Travel Agent Consumer Manual Guide


 

Compositions and Appeal for Waiver

If you have strong and valid reasons to file an appeal against compositions for late submission of required documents, you may click on the following link to find out more.

Appeals will be assessed on a case-by-case basis and only after outstanding condition(s) are fulfilled.

 
Appeal_for_Waiver_of_Composition

TA Status Update_March 2015

Please refer to the list for travel agents that are newly licensed and ceased in March 2015. For more details on these travel agents, please check the “Travel Agents Directory” under the section “Resources”.

 
TA Status Update_March 2015

Hoarding around statues along the Singapore River

The Urban Redevelopment Authority is carrying out enhancement works at the Civic District to create an integrated arts, culture and lifestyle precinct.

To protect the statues and landmarks along the Singapore River from construction works, barricades and hoardings are set up at the following areas:

1. Sir Stamford Raffles statue (at Raffles landing site outside Asian Civilisation Museum)
2. People of the River series – ‘A Great Emporium’ and ‘From Chettiars to Financiers’
3. Cavenagh Bridge (the bridge will remain accessible for pedestrian crossings)

We seek the public's understanding as the works and barricades may cause some inconvenience during this period.

 
Hoarding around statues along the Singapore River till 31 July 2015

Explanatory Notes for Travel Agent Status

Ever wondered what the various status in the travel agent directory means? “Ceased”, “Active”, “Pending Renewal”, “Suspended” or “Revoked”.

The table of explanatory notes aims to provide clarity on the different licensing status of travel agents.

 
Explanatory Notes for Travel Agent Status

Advisory on Temporary Closure of Spring Street Carpark and Spring Street

Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.

For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.

 
LTA Advisory Spring street Carpark closure

Changes to STB Act and subsidiary legislation relating to tourist guides takes effect on 7 Oct 2014

The Singapore Tourism Board (“STB”) Act and its regulations relating to tourist guides has been amended as part of STB’s efforts to raise professionalism of tourist guides and the quality of tourist guiding in Singapore.

The amended STB Act and TG Regulations will be effective from 7 October 2014.

 
To view the related legislations, please visit the Legislation page on STB corporate website.
 
Legislation page on STB corporate website
 

User Guide on Travel Agent Licence Application

The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.

Licensees can download the user guide below.

 
User Guide for Travel Agent Licence Application

User Guide on Submission of Gross Annual Turnover

For assistance on how to fulfill the licensing requirement of Gross Annual Turnover, licensees can refer to the user guide below.

 
User Guide on Submission of Gross Annual Turnover

User Guide on Submission of Fidelity Insurance

For assistance on how to fulfill the licensing requirement of Fidelity Insurance (if applicable), licensees can refer to the user guide below.

 
User Guide on Submission of Fidelity Insurance

User Guide on Submission of Audited Statement of Accounts and Banker's Guarantee

For assistance on how to fulfill the licensing requirement of Audited Statement of Accounts and Banker's Guarantee, licensees can refer to the user guide below.

 
User Guide on Submission of Audited Statement of Accounts and Banker's Guarantee

User Guide on Update Changes in Key Executive Particulars

For assistance on how to update changes in Key Executive particulars, for compliance with the Travel Agents Act and Regulations, licensees can refer to the user guide below.

 
User Guide on Update Changes in Key Executive Particulars

User Guide on Update Changes in Licensees Particulars

For assistance on how to update changes in licensees particulars, for compliance with the Travel Agents Act and Regulations, licensees can refer to the user guide below.

 
User Guide on Update Changes in Licensees Particulars

Useful Links
 

STB Corporate Website
 

Official Destination Website
 

Singapore Exhibition & Convention Bureau
 

Registry of Companies & Businesses
 

National Association of Travel Agents Singapore
 

Online Business Licensing Services
 

Why Q? e-Pay
 

Tourist Guide Licensing System
 

 

                               

Singapore Tourism Board
Tourism Court
1 Orchard Spring Lane
Singapore 247729
Tel: (65) 6736 6622 Fax: (65) 6736 9423
 
© 2002 Singapore Tourism Board. All Rights Reserved.
Privacy Statement
Best viewed in 800 x 600, Internet Explorer 5.x and Netscape 4.76 and above

 

 

 
Helpdesk
For technical assistance, you
can contact the
NCS helpdesk
at tel 6778 1845,
fax at 6482 7047
or email to Helpdesk

 
-->