Welcome to the Travel Related Users' System (TRUST)!
Here, you can get up-to-date information on all licensed travel
agents in Singapore. You can read notices, circulars or press
releases by Singapore Tourism Board on the Bulletin Board. You
can also access information on upcoming overseas or local trade
or consumer events as well as festivals in Singapore.
If you are a licensed travel agent, you can update your company's record
instantaneously and even submit your licence renewal online! All
these are possible here at TRUST - a one-stop licensing website for
all travel agents in Singapore.
2 October 2015 - The Singapore Tourism Board (STB) would like to inform the public that Linh Travel Pte Ltd (LT) no longer holds a valid Travel Agent (TA) licence. Its licence (No.02480) has been revoked with effect from 1 October 2015 in accordance with the Travel Agents Act (Chapter 334) ("TA Act").
Merlion Statues will be undergoing restoration works
The Singapore Tourism Board (STB) would like to inform the public that there will be restoration works to be carried out on the Merlion Statues. Starting first with the Merlion cub from 8 October to 17 November 2015, followed by the main Merlion statue from 3 to 26 November 2015. Should there be further delays, STB will update with another advisory by 23 November. Please refer to the attachment for details.
Newly Licensed, Ceased and Suspended Travel Agents in August 2015
Please refer to the list for travel agents that are newly licensed, ceased and suspended in August 2015. For more details on these travel agents, please check the "Travel Agents Directory" under the section "Resources".
From 15th July 2015 onwards, all licensed travel agents are required to inform outbound leisure consumers to consider purchasing travel insurance that insures against the travel agent's own insolvency, and to record the consumers' decision regarding the purchase of such travel insurance. This is to educate and remind consumers of the measures that they can take to safeguard their interests when making travel bookings.
For more information, as well as explanations in other languages, please visit the Customers of Travel Agents page on STB corporate website.
NOTICE TO RENEW TRAVEL AGENT LICENCE BY 31 OCTOBER 2015
STB would like to remind travel agents whose licences are expiring this year to renew their licences by 31 October 2015. To prepare for renewal early and reduce the risk of licence expiry on 31 December 2015 due to late document submission, the renewal period will start from August (instead of September) and end in October.
Licensees cannot carry on the business of a travel agent from 1 January 2016 if their licences are not renewed on time. For more details, please refer to the renewal notification letter and the User Guide for Travel Agent Licence Renewal.
Media Advisory:- New Travel Agent Licensing Condition on Mandatory Provision of Information to Consumers Regarding Purchase of Travel Insurance
A new licensing condition will require all licensed travel agents in Singapore to seek the decision of their outbound leisure customers regarding the purchase of travel insurance that covers travel agent insolvency. This will take effect from 15 July 2015.
Advisory on Temporary Closure of Spring Street Carpark and Spring Street
Due to construction of the Thomson-East Coast Line Maxwell station, the URA carpark along Spring Street, i.e. Spring Street Carpark (off street) will be temporarily closed for reconfiguration works from 1 November 2014 to February 2015. Spring Street will be accessible until the end of November 2014. Thereafter, it will be closed from 1 December 2014 and will be reinstated by 4th Q 2018.
For more info, please refer to the attached bilingual circulars (English /Mandarin) from LTA.
The User Guide on Travel Agent Licence Application comes complete with step-by-step information on how to apply for a travel agent licence via online platform as well as submission of supporting documents offline to the STB. It also consists of samples of how completed documents should look like.